Unified customer experience – create simple, customer conversations across channels. Opens up chat, email, and social collaboration with customers all in one place Create conversations – personal connectivity and experience throughout the customer journey Resolve customer issues quickly and efficiently – reduce customer churn and convert intention to buy into increased sales and profitability
Remote is here to stay – stay connected wherever your team are – anytime, anywhere Virtual reality – making it real, recreates the physical office in the virtual world, ultimately blending physical and virtual together Be present, stay connected, productive, engaged – richer user experience helps create a sense of proximity and connectivity keeping the …
Go international but look local Single CDR format – covers all international locations Delivery in 24 – most numbers available within 24hrs Generate high margins on international numbers Calls get forwarded to any device and any location..e.g local numbers for each country and city in Europe which are all routed to a central support centre …
Seamless customer experience Complete, fully integrated call center solution: Hosted VOIP platform – gives low cost access from anywhere (incl. home/remote working during C-19) Vault – PCI compliant, secure phone payment SMS Gateway – open up additional channels for engagement and a richer customer experience Inbound/IVR – intelligent call routing Real time management reporting for …
