Get Platinum Support.
With business agility more critical than ever, companies can’t afford downtime. That’s why most Coppertree customers choose Platinum support. It’s our top-tier support level, packed with benefits like 24x7x365 support hours, our fastest SLAs available and priority issue resolution — so your issues skip to the front of the line.
Which support tier is right for you?
|Support hours||Business hours (9×5)||Extended hours (12×6)||Always on (24×7)|
|Support access||Online||Online||Online and phone|
|Initial response time||24 hrs||4 hrs||1 hr|
|Priority issue resolution||Business hours||Business hours||Continuous|
|Annual allowance||12 tickets||24 tickets||Unlimited|
Access to Services
|Customer Success Program||✓||✓||✓|
|Fully Managed Service||✓|