Get Platinum Support.
With business agility more critical than ever, companies can’t afford downtime. That’s why most Coppertree customers choose Platinum support. It’s our top-tier support level, packed with benefits like 24x7x365 support hours, our fastest SLAs available and priority issue resolution — so your issues skip to the front of the line.
Which support tier is right for you?
| STANDARD | GOLD | PLATINUM | |
|---|---|---|---|
| Support hours | Business hours (9×5) | Extended hours (12×6) | Always on (24×7) |
| Support access | Online | Online | Online and phone |
| Initial response time | 24 hrs | 4 hrs | 1 hr |
| Priority issue resolution | Business hours | Business hours | Continuous |
| Annual allowance | 12 tickets | 24 tickets | Unlimited |
Access to Services | STANDARD | GOLD | PLATINUM |
| Professional Services | ✓ | ✓ | ✓ |
| Customer Success Program | ✓ | ✓ | ✓ |
| Fully Managed Service | ✓ |